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  • A Dangerous Mismatch

    man-885223_640You’ll notice it in movies before you can put into words what is wrong with the actor. Something seems very off about their character and immediately sets you on edge. They claim to be a fierce warrior but run and hide whenever a fight breaks out. Unless part of the script, you’re immediately pulled out of the fantasy and can finally describe why – their actions don’t match their words.

    Though life isn’t a big screen production, we can still easily notice when others show us “appreciation” rather than actual appreciation for a job well done.

    Social Awareness

    Body language developed long before oral language, making it something that we pick up on much faster than verbal communication. Even the slightest of shifts in stance is picked up subconsciously and translated by our brains into sub context that is then applied to any words being spoken. It’s an adaptation that almost all animals exhibit to this day. A dog’s tail wagging signifies happiness while one tucked between the legs means fear. Humans have these same tells, though without the tail.

    This is why it is so important our bodies match our words. Naturally, this usually happens. When you’re comfortable, you’ll have a much more open stance. When you’re uncomfortable, you’ll cross your arms in front of your body. For most of us, we perform these actions instinctually. However, when asked to lie, few people ever learn that their body language must also adapt to fit the words. Claiming that you’re comfortable while standing with your arms crossed is a clear indication that you’re not telling the whole truth. Because of this, it becomes very easy to tell when something isn’t right.

    False Appreciation

    Arguably the most hurtful time these mismatched signals come into play is when coworkers or bosses try to show appreciation. Many of us know that “thank you” can go a long way but too often these words are hollow. Instead of being said in genuine appreciation and with sincerity, the two words are tossed out quickly as a project is grabbed off of your desk or come out strained from a seated boss that is focusing hard at papers on their desk.

    In seconds, we know that those words of appreciation are absolutely meaningless. In fact, it would have been better had they never been uttered at all. Why even waste the breath on those two words when there’s no sincerity behind them? This begs the question that If the boss or coworker lies like that with something that would be so simple to do appropriately, there’s a good chance they’re probably lying about other things as well. This puts the workplace on alert and, pretty soon, it becomes a topic of breakroom discussions.

    On top of this, false appreciation fosters a workplace filled with unspoken animosity. No one wants to be thanked insincerely. Everyone does their job because they’re paid to, not necessarily because they want to. Not all projects are fun or easy. Employees do not enjoy rushing on a paper to cover their boss’ lack of organization. However, the work gets done because the work needs to get done. To do so, a lot of stress gets shouldered and an insincere “recognition” of such a fact means that the liar has no awareness of the realities of their team members’ jobs.

     

    True Appreciation

    One way to easily do this is when you thank someone, you make sure you have eye contact with them. Whether you realize it or not, eye contact is a very intimate, revealing connection. When made, it means you and your target person are paying full attention to one another. It’s a way to show the person that thanking them is worth your time.

    Depending on how well you know the person, you can offer a handshake, fistbump or hug as a physical way of expressing how much you respect what they have done. After all, letting another person into your personal space is a pretty big deal when forming a deeper connection. Something like that is the least that can be done for times when you really want to thank someone.

    To make this thank you better, add into the conversation what you are specifically thankful for. General, real “thank you’s” are nice, but specific “thank you’s” are even better. It communicates that you actually know what they do and what they did either for you or the company. It calls out their individual strengths and how those contribute to the betterment of the office.

    Another way people share their thanks is through gift giving. Unfortunately, these can tend to backfire as awarding employees mugs with the company logo emblazoned on the side isn’t exactly meaningful nor does it acknowledge an individual’s preferences. Such a gift generalizes everyone, alienating them by indicating that it was not worth your time to find a gift that they, personally, would find value in. And, often it is viewed a promotional ploy and only done to make sure employees are carting and displaying their brand everywhere.  For offices that have hundreds of employees, individual gifts maybe  unrealistic. To circumvent any animosity caused by such gifts, individualized presents should be awarded for the rarer displays of appreciation. While not everyone will receive such attention, everyone on your team will know through those few individualized gifts that the company does respect the desires of each individual.

    Maria Elena Duron is a Marketing Coach and Strategist with Know, Like, + Ignite and @mariaduron on Twitter. Would you like practical tips to create and curate content and experiences worthy of being passed person-to-person? -Get exclusive access.

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