Any business owner will tell you. Customer service is everything.
A satisfied customer isn’t just an ongoing source of revenue. They can also help grow your business by spreading positive word-of-mouth. By the same token, an unsatisfied customer can easily damage the reputation of your brand. One negative social media post can make others skeptical …
We deal with all types of people when we are working and some of them may not be very easy to work with. When you have to work with a client you don’t like, try to implement the below tactics for a smoother mode of operation.
Be Professional: You don’t need to be friends with…
Employee absenteeism is a problem for every business and can cause heavy costs for employers. Getting 100% attendance from all of your employees is of course not possible. However, knowing how to deal with this problem and how to prevent employee absenteeism can reduce the impact of it on your business. Keep reading below to …
It is ok to have a friendly relationship with coworkers. Actually, this makes the work day much more enjoyable. However, becoming friends with direct reports is a little trickier. As the boundaries are getting blurrier in corporate America and the workplaces are shifting to a more casual environment, especially young employees are having difficulty in …
The choice of words is very important when you are expressing yourself. Especially at work, you need a maintain a positive and can-do attitude. Therefore, you need to be careful when you are conveying your message to your coworkers. Below you can find the phrases to avoid at work in order to prevent the negativity …
Social skills are soft skills that you need in order to become successful in your career, like these powerful women for example. Good news is that social skills can be learned and improve with practice. Thus, if you are not getting along well with people, having a lack of social skills can be the reason. …
Have you ever been in meetings where someone backs away by essentially saying ‘that’s not my job’ although it is? Taking responsibility for areas related to your job is essential for maintaining credibility. At the very least, offer to make an introduction to the person in charge. When you wish to advance your career or …
Salespeople are invariably the ‘fall’ person for taking the blame when it comes to errors. The blame game is rampant inside the company and clientele hold the representative responsible. The very best approach is to quickly apologize and avoid all excuses. Your immediate apology indicates upfront you are to be trusted and maintains a reputable …
For most people new to a business, the knowledge of how to keep business moving forward is an unknown. The other side of it is a complete lack of understanding as to the importance the individual and their personal brand plays when it comes to achieving success. The same may be said for advancing one’s …
