In recent years I’ve polled hundreds of people about their work in the digital age. This week, it’s what’s irritating about video?

When people:

  • Don’t acknowledge others on the other side of the monitor.
  • Constantly look bored or continuously check their cellphone.
  • Don’t speak up.
  • Use cellphones to call which is usually a poorer connection.
  • Join in late.
  • Don’t set up pre-call arrangements and end up having to spend call time dealing with equipment or call setup issues.
  • Invite too many people to get on the video.
  • Have poor backlighting and contrast.
  • Talk louder than necessary.
  • Are not aware of their body language.
  • Don’t smile.
  • Have a background that is too busy or distracting.
  • On the other end start multi-tasking.
  • Talk over others.
  • Don’t mute their phone when appropriate.
  • Move excessively in and out of view.
  • Make statements like, “I know you probably can’t see this…” but then goes on to explain a graph or picture without giving details along with the point, i.e. “as you see here the numbers are…” versus “this graph shows a 30% growth rate”.
  • Don’t pay attention, fidget with laptop and cellphones.
  • Only speak to folks in the room not the people on the other side of the monitor too.
  • Talk all over each other because of time delay.
  • Are obviously having private side conversations.
  • Don’t look at the camera; act stiffly around it.
  • Shuffle papers noisily.
  • Do not pay attention to personal appearance.
  • Don’t operate the data systems correctly.
  • Eat or drink while on the call.
  • Use too much hand gesturing.

Now that you are reminded, reframe from doing the above!