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  • Personal Brands: Be Ready to Answer This

    In Sunday’s New York Times, the least likely person in American business is interviewed in the Corner Office column.

    She’s Susan Docherty, who “leads” General Motor’s US sales, service and marketing team. In case you don’t get the joke, GM is one of the more famous bankrupt companies in the US, based on its resistance to building cars that Americans want to drive. If it weren’t for their pesky rebuke of its target market, GM’s sales, service and marketing team would be doing just fine.

    You might expect Ms. Docherty to be keeping a low profile, since GM has reported record sales in China, Europe, Latin America, Africa, the Middle East and Russia. That would be everywhere except the US and Antarctica.

    In terms of a personal brand stance, Ms Doherty personifies the concept of “failing upward.” In fact, like so many business leaders, she loves to hire people who have failed because she wants to see how they recovered, grew and changed.

    She also wants candidates who have a great answer to this question:

    “If you could be in my shoes today, what would be the top three things you’d do?”

    For whatever other value this interview might bring, it was worth the read just for that question. You must be able to answer that question –for anyone you meet in a leadership position, your boss, clients, prospects, investors – heck, the head of the CIA, President Obama and the owner of your favorite football team.

    If you were asked that question by the people who play a role in your success or failure, what would you say? Think about the people you aspire to meet, those you certainly will meet, and those who are on your “must meet” list. Get to know their lives well enough, their past decisions and their future leanings, so you are prepared to help them.

    It’s really preparation for your brand to be known as an informed, interested and trusted advisor.

    TO DO: Make a list of the people you want to influence. Then go about researching the topics that matter to them. Be ready for your opinion to be asked – or the opportunity to weigh in on the issues that matter.


    Nance Rosen is the author of Speak Up! & Succeed. She speaks to business audiences around the world and is a resource for press, including print, broadcast and online journalists and bloggers covering social media and careers. Read more at NanceRosenBlog. Twitter name: nancerosen.

    Nance Rosen, MBA is author of Speak Up! & Succeed: How to get everything you want in meetings, presentations and conversations. She blogs at NanceRosenBlog.com. She is also on the faculty of the UCLA Business and Management continuing executive education program. Formerly, Nance was a marketing executive at the Coca-Cola Company, president of the Medical Marketing Association, first woman director of marketing in the Fortune 500 technology sector, host of International Business on public radio and NightCap on television, an entrepreneur and a general manager at Bozell Advertising and Public Relations (now Omnicom).

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    Posted in Career Development, Personal Branding, Success Strategies
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