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    Customer Service Beliefs that Can Hurt Your Business

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    Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service may actually hurt business. Here are some common customer service beliefs you should rethink.

    Customers only care about price

    Few people want to pay more than they have too, but price …

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    Posted in entrepreneurship, Personal Branding, Workplace Success

    Is Your Brand Attracting the Right Recruits through Social Media?

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    When it comes to recruiting for your personal brand we often think about utilizing an agency or checking to see what applications we have on file. But what about social recruiting online? There are several ways to use social media to attract the right employees for your niche.

    It is not enough to just have …

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    Posted in entrepreneurship, Personal Branding, Skill Development, Workplace Success

    The Realities of ROWE

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    There are pros and cons to working in a ROWE. Where ROWE means Results Only Work Environment.

    One pro is… You know exactly what is expected.
    One con is… You know exactly what is expected.

    This is meant to be flippant in that it forces both the buyer and the seller of ROWE services to set …

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    Posted in entrepreneurship, Personal Branding, Skill Development

    Personal Brands: Delivering on the Brand Promise

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    Being on the other end of the phone when dealing with customer service representatives, is either a curse or a blessing. It’s a coin toss. One that quickly became a curse when I had to speak to a Wacom customer service rep.

    Many large company brands are striving hard for that “human engagement”. It’s evident in …

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    Posted in entrepreneurship, Personal Branding, Workplace Success

    Hard Close Loses to Selling Ethically

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    Negotiating the fine line of exuberance for the service you are selling, versus becoming too aggressive in the sales process, is critical for establishing a sound sales foundation and future business. Knowing your boundaries and communicating them well is essential before getting started in all transactions.

    For example, an executive was recently heard advising his …

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    Posted in entrepreneurship, Personal Branding, Skill Development, Workplace Success

    Personal Branding Weekly – Protect Yourself from Bad Company

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    We often write about how to keep our reputation clean to get the best opportunities or to be seen in the most positive and professional light.

    What happens if the company you work for has a bad reputation? What if they’re known for their poor customer service, poor human resource practices or bad business? How …

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    Posted in entrepreneurship, Skill Development, Workplace Success

    5 Ways to Get More Respect at Work

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    “Respect your efforts, respect yourself.  Self-respect leads to self-discipline. When you have both firmly under your belt, that’s real power.” Clint Eastwood.  Seemingly this formula worked well for Clint Eastwood in his career and if you want to be better respected at your job, it can work for you too.

    Take a moment to conjure up what …

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    Posted in entrepreneurship, Job Search, Skill Development, Workplace Success

    Seven Tips For Getting Good At Spotting Trends

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    In order to succeed in business you need to anticipate what your market will want or need before it’s completely obvious to all. Learning to spot trends will give you great insight into your prospective customer’s needs. It might also lead you to developing a great new idea, product line or a whole new business.…

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    Posted in Career Resources, entrepreneurship, Personal Branding, Skill Development

    How Solopreneurs Can Look Professional on a Tight Budget

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    When I started my first home business in the early 1990s, working from home was considered suspect and technology wasn’t as advanced as it is today. As a result, I spent a fortune on services to make it look like my business was run from a traditional office. I hired a service to answer my …

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    Posted in entrepreneurship, Personal Branding, Skill Development

    Four Simple Tactics For Social Media Success

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    Practical tips for making social media manageable and effective.

    With the overwhelming number of social media platforms available, many professionals find themselves feeling either left behind or inundated. Social media, when used for business, should be practical. If a network is not making you more efficient, effective, and connected, then you should discontinue its use. …

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    Posted in entrepreneurship, Job Search, Skill Development
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